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Top questions about Netcom Support

Need something cleared up? Here are our most frequently asked questions

General FAQs

Everything you need to know about us and how we work all in one place. Can't find an answer? Chat with our team

Why should I choose Netcom Support?

At Netcom, we put the needs of our clients first and work hard to support the expansion of small and medium-sized businesses (SMBs). We take great pleasure in our customer service and work hard to give each and every one of our customers a fantastic experience. By deciding on us, you can save money and free yourself from the worry of managing IT.

What are your helpdesk hours?

With our helpdesk, we provide non-urgent service Monday through Friday. But, we are always on call and accessible in an emergency. By doing this, you may be confident that when you need help the most, you'll get it quickly.

How do I get started?

Start by scheduling a free consultation. We advise you to look at our pricing and plans page or choose "get started" from the menu bar to begin immediately.

Do we offer hourly services?

Depending on your particular needs, we can provide hourly or contracted services. We invite you to begin a free consultation with us if you'd like to learn more about what we can provide.

Why should you use managed IT services?

Managed IT services can assist businesses in a number of ways. It is crucial for businesses for the following reasons:

  • Saving money: Managed IT services can save businesses money by offering affordable solutions that are tailored to their unique requirements. This can save money by avoiding the need to hire and train new staff members, as well as expensive hardware or software expenditures.


  • Increased security: Managed IT services can assist reduce risks by regularly providing updates, patches, and security protocols. IT security is a big concern for businesses. This provides a defense against future data breaches and online assaults.


  • Efficiency gain: By offering streamlined procedures and technology, managed IT services can aid in streamlining business operations and enhancing efficiency. Profitability and productivity may go up as a result.

Do we offer on-site assistance?

Although most issues can be resolved remotely, we understand that some situations require on-site assistance. In such cases, our team of expert technicians is available to be dispatched to your location. We prioritize fast and efficient service to ensure that your business experiences a minimal disruption.

Billing FAQs

Everything you need to know about us and how we work all in one place. Can't find an answer? Chat with our team

What are the billing intervals?

At Netcom, we are aware that each client has specific billing requirements. We provide flexible billing choices, such as monthly or yearly intervals, because of this. The decision is yours, and we'll collaborate with you to choose the billing cycle that best suits your requirements.

How does billing work?

We strive to make the billing process as easy and convenient as possible for our clients. Whether you prefer a contract-based or hourly billing arrangement, we've got you covered. Our invoices are sent electronically, ensuring a seamless and hassle-free experience. You can rest assured that you'll receive clear and detailed billing statements that accurately reflect the services you've received.

Still have questions?

Join over 500+ companies already growing with Netcom Support

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